Question: What Kinds Of Information Does Your Customer Service Team Likely Need Included In Each Persona?
They’re service level agreement (SLA) when serving people who match that persona
The percentage of your customer base represented by that persona
The persona’s full contact information and purchasing history so they know how to respond to service calls from them
The parts of your offering that the persona likes most and least
Answer:
The parts of your offering that the persona likes most and least
Additional notes:
We’ll be adding addional information here soon.
About The Author: Matt
Matt created the Search Ranking Institute in 2020 as a simple resource for anyone wanting to become proficient in SEO quickly. Today, we provide one of the most trusted SEO certifications available, and have over a dozen guest tutors contributing to our SEO training.
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