When You Tell A Story And The Character Is Your Audience

Question: How Can Social Media Listening Increase Customer Advocacy?

Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are.
Responding only to negative social posts with helpful, knowledgeable responses shows that you care.
Responding to social posts-whether they’re positive or negative- shows that you’re listening, and your customers are being heard.
Responding to a social post within one hour shows that your company is full of social- savvy whipper snappers.

Answer:

Responding to social posts-whether they’re positive or negative- shows that you’re listening, and your customers are being heard.

Additional notes:

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